How to Cancel Microsoft 365 Subscription (2026 Guide)
Quick Answer
Step-by-Step: Cancel Microsoft 365
- 1
Go to account.microsoft.com/services and sign in
Open this page → - 2
Find your Microsoft 365 subscription
- 3
Click 'Manage' > 'Cancel subscription'
- 4
Follow the prompts and confirm cancellation
Expected: You'll keep access until the end of the billing period
Why Microsoft 365 Makes It Hard to Cancel
Microsoft buries cancel inside two layers of subscription management and offers a 'turn off recurring billing' option that LOOKS like cancel but isn't — you keep being charged. Always click 'Cancel subscription' explicitly, not just 'turn off recurring billing'.
What Happens After You Cancel
Office apps (Word, Excel, PowerPoint, Outlook) stop receiving updates and switch to read-only mode after the billing period ends. Your files stay yours and remain in OneDrive (with 5GB free instead of 1TB). Cancel within 30 days for a pro-rated refund.
Can You Get a Refund?
Microsoft offers a 30-day pro-rated refund for new subscriptions and renewals. Past 30 days, no refund but service continues to the end of the period. Contact support.microsoft.com/billing for disputes.
Frequently Asked Questions
What's the difference between cancelling and turning off recurring billing?
Turning off recurring billing means you stop being charged AT THE NEXT RENEWAL — you keep service until then. Cancelling can refund a portion if you're within 30 days. Both lead to the same end state but cancellation is the only way to get money back.
Will I lose my OneDrive files if I cancel Microsoft 365?
No, your files stay in OneDrive but the free quota drops from 1TB to 5GB. If you have more than 5GB stored, files are read-only and you can't add new ones until you free up space or resubscribe.
Can I cancel Microsoft 365 Family for everyone?
Only the subscription owner can cancel. All 6 family members lose access at the end of the billing period.
Does cancelling include Xbox Game Pass / Copilot Pro?
No, those are separate subscriptions. Check account.microsoft.com/services to see and cancel each one individually.
Tired of hunting for cancel buttons?
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